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Today, we had an opportunity to connect with the leading EV charging network in the United States. We got to learn more about Electrify America and their nationwide charging solution and how it will work with your Fisker Ocean. If you’re not familiar with Electrify America, they offer the most public fast charging stations in the United States.

At the end of 2019, Fisker and Electrify America announced a partnership, but we haven’t heard much about since then. As a result, we took advantage of an opportunity to interview Electrify America’s Rob Barrosa, Senior Director of Sales, Business Development & Marketing, to ask some of your most pressing questions.

Below is a list of questions from our readers and members of the Fiskerati Forums. We hope that this written interview will provide new Fisker Ocean owners helpful information as they embark on EV ownership. Let us know your thoughts in the comments below.

What is most important for EV owners to understand are the various types of charging and at what speed their vehicle’s battery is compatible with:

Home charging – EV drivers can use either a slower Level 1 charger, which works with standard household outlets, or a Level 2 charger, which is faster but requires installation of a 240V outlet.  Electrify America’s home charging solution is HomeStation, which can charge 6.8 times faster than a Level 1 charger.

Public charging – EV drivers can also use public charging, but it’s important to understand the different speeds when charging on the road. Electrify America and Electrify Canada offer two power levels:

EV owners may also wonder how to locate a public charger. Various resources are available for reference – including individual charging company apps like Electrify America’s, the U.S. Department of Energy Alternative Fuels Data Center and general apps like Open Charge Map and ChargeHub. EV drivers can also use vehicle infotainment systems to help plan routes.

That is a question for Fisker. Electrify America is the first open charging network to make Plug & Charge technology available to multiple automakers who choose to enable the feature on their vehicles. It allows a registered vehicle to begin a charge without reaching for a wallet, smart phone or bank card.

Customers with Plug & Charge enabled vehicles may use this feature at any Electrify America station. Customers can also pay for their charge through the Electrify America app or by credit card at an Electrify America charger.

Customers who sign up through our mobile app can view real time data and access through CarPlay and Android Auto in compatible vehicles.

Electrify America continues to commit to quality and customer satisfaction, which is why our Center of Excellence is such an integral part of our testing process. The Center of Excellence technology team is able to test network updates, new charging standards, new and existing hardware, and the charging capabilities of pre-production and prototype electric vehicles prior to market launch – as well as diagnose and solve issues seen on the Electrify America network.

Electrify America already allows for payment by credit and debit card at chargers allowing for access for those without the app. We also offer contactless payment via our mobile app – drivers can simply download the app, sign up for a membership and simply tap the charger or swipe the phone screen to initiate payment.

We recently announced our next generation charger with Balanced technology, which will enable all of the new chargers to be capable of delivering up to hyper-fast 350 kW speeds.  This means increased access to 350 kW capability with no more searching for dedicated hyper-fast 350 kW chargers.

Balanced chargers are typically located side-by-side and share a Power Cabinet with a maximum delivery of 350 KW. The Balanced technology distributes power amongst EVs during charging, as different EVs have different maximum charging limits. For example, if two EVs are charging at the same time, each on Balanced chargers, but the first EV requires a much lower level of power, the chargers will Balance the energy dispensed to provide the maximum level of charging power that the lower-power vehicle will accept. At the same time, the second charger may allocate the remaining power to a second, higher-powered EV at the output that it can accept.

Earlier this year, we announced our vision for the charging station of the future, and some of these showcase stations will feature up to 20 DC fast chargers. We plan to install them throughout the rest of this year and in 2023 in Santa Barbara, San Francisco, San Diego and Beverly Hills, California and in New York within Manhattan and Brooklyn. Currently, we have a flagship charging station in Santa Clara, California with 14 stalls.

We are also exploring upgrading some of our existing stations to expand the number of available charging stalls.

We are first alerted of network/charging site issues through our 24/7 Network Operations Center.  We also gather information through our 24/7 Customer Contact Center, EV roaming team and social media listening with all alerts converging at our Network Operations Center. Our team distills the information received to identify trends, root cause, and take corrective actions. 

Turnaround time for repair will vary on the charger’s location and issues needing to be resolved.

Through customer service, social media, and more, we are listening and executing an aggressive plan of action to help rectify and improve the overall charging experience.

Electrify America is the largest and most powerful open DC fast-charging network in the U.S., and our network has been available for nearly every EV on the road since our inception. In 2021 alone, we powered 1.4 million charging sessions or five times the sessions in 2021 and avoided 5.7 million gallons of gas.

For pricing, we will continue to offer competitive rates and overall savings. In most cases, Electrify America offers kilowatt-hour (kWh) pricing, depending upon the state where the EV is charged.

As for reliability, we are fully committed to making the charging experience as easy, intuitive, and seamless as possible while expanding our footprint to have more than 1,800 total charging stations with over 10,000 chargers in the U.S. and Canada by 2026. We’re taking measures that ensure we’re prepared to address issues with expediency by:

We’re also taking more control of the product to drive higher reliability and continuous improvements by:

When Electrify America is determining sites for new charging stations, data and analytics help determine the locations that will be most convenient for customers – including stations right off highways and interstates and in popular public places consumers already frequent, like shopping malls and grocery stores.

We look at several factors when deciding where to put our charging stations, like where EVs actually are or soon will be, and of course, nearby amenities – so drivers can conveniently complete daily tasks like grocery shopping or dining and enjoy entertainment while their vehicle charges. Once a location is identified, we secure permits to begin construction, and work with utility companies to power our stations.  

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on my order I was on Confirmed and then it changed to Pending and after a week went back to Confirmed, Is that normal or does it mean anything?

“Leading EV charging network” hahahaha. Riiiight. Perhaps leading in number of broken chargers. What a sham.

Have you had that bad of an experience? What city do you live in?

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